Terms of Service

Vital Fit Pro

Terms and Conditions

What these terms cover

These are the terms and conditions on which we will deliver accountability coaching (Coaching) to you.

The law requires us to provide you with certain key information before a legally binding contract between you and us is made and that this information should be given in a clear and understandable way. These terms set out the key information together with our and your legal rights and responsibilities.

Why should you read them

Please read these terms carefully. These terms tell you who we are, how we will deliver the Coaching to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you have any questions about these terms please contact us to discuss. "You" or "your" means the person applying for the Coaching (and in the case of Group Coaching, includes any person authorised to represent the group as a whole).

INFORMATION ABOUT US AND HOW TO CONTACT US

Who we are

We are Vital Fit Pro Ltd, a company registered in England and Wales. Our company registration number is 15864721 and our address is 15 Neptune Court, Vanguard Way, Cardiff, CF24 5PJ. In this contract "we", "us" or "our" means Vital Fit Pro Ltd.

How to contact us

You can contact us by emailing us at [email protected].

How we may contact you

We may contact you by the following methods:

by e-mail to the address you provide to us
by text message or voice note, via WhatsApp or SMS, to the telephone number you have provided to us
through Vital Fit Pro’s website via the 1:1 coaching or group coaching community area.
through the MyCoach App

OUR CONTRACT WITH YOU

How we will accept your application

Your application will be accepted when we e-mail you to confirm your place in our 1:1 accountability or group coaching programme and that your payment has been accepted, at which point a contract will come into existence between you and us.

If we cannot accept your application

If we cannot accept your application, we will inform you of this by e-mail and will not charge you. This might be because we deem that you are unsuitable for accountability coaching at this moment in time (due to personal circumstances or health issues) or there is no availability for coaching at this time. We will add you to our waiting list, and notify you when future spaces become available, if you are eligible.

COACHING

What we will deliver

We are dedicated to helping you manage your day-to-day choices and ensuring you stay accountable to reach your health and fitness goals.

We will deliver Coaching to you individually (1:1 Coaching) or as part of a group of one or more other persons (Group Coaching).

We will do this primarily through (i) video coaching calls, (ii) voice notes and text messages via MyCoach and (iii) and a private client and community area hosted on Vital Fit Pro Ltd.’s website.

1:1 Coaching

1:1 Coaching will be delivered over set periods that you and we may agree in writing (including email and WhatsApp).

For 1:1 Coaching, our client is you as an individual. You will receive coaching which is personalised and tailored to your individual needs.

Group Coaching

Group Coaching will be delivered over a set period on dates that you and we may agree in writing (including email and WhatsApp) (Up to a maximum of 3 weeks).

For Group Coaching, our client is the group. This means we will provide Coaching to the group as a whole, so you will receive Coaching at the same time as and in conjunction with Coaching provided to other members of your group. We will not be under any obligation to separately provide coaching to each individual member of the group outside your capacity as a member of the group.

When we will deliver the 1:1 Coaching and Group Coaching

The Coaching will be delivered every day during the program, Monday – Saturday (inclusive).

We will try to respond promptly to check-in messages between ordinary working hours (9am and 6pm) (Monday to Saturday) and within reason.

If there is any reason why we won't be able to respond to messages during any given day then we will try to let you know. Whilst you are free to message overnight, we will normally not be able to respond to those messages until the following day.

We do not guarantee that we will be able to respond to all messages within a certain time frame but we will try to reply promptly.

Duration of Coaching

The Coaching will last for the duration of the package you purchase. The contract will automatically come to an end at the expiry of that package, unless you extend or renew the package.

Delays or alterations

On occasions, we may have to delay the commencement of or alter the method or schedule of delivery of our programs and services. This may be due to our unavailability or for other reasons beyond our control. We shall notify you in advance if this is the case. If you decide to continue with the program, this contract will extend and continue until the end of the program.

Our role

We may provide up to date (as far as reasonably possible) advice and guidance in-line with global and national agencies who promote health such as the World Health Organisation (WHO) or UK National Health Service (NHS) etc. If you follow or rely on this guidance, you do so at your own risk and must first consult with a licensed medical professional.

You acknowledge that the Coaching is for accountability purposes and does not involve specialist advice in relation to personal training, physical activity, healthcare, medicine, or nutrition. The Coaching does not replace medical advice, including without limitation in relation to hormones, symptoms, physical activity, or nutrition. We are not and do not claim to be medical, psychological, nutritional or other experts. Your coach has an Accountability Coaching certificate awarded by the International Sports Sciences Association. We do not have any other particular certificates, licenses or permits relating to the Coaching or our other commercial activities.

YOUR COMMITMENT

The success of the Coaching is dependent on you committing to adhere to some key principles during the program as follows:

Check-ins

1:1 Coaching

We will ask you to ‘check-in’ either via the MyCoach App or via our website using the designated 1:1 Coaching private area from time to time to log your food and workouts and to hold you accountable for your choices.

Group Coaching

We will ask you to ‘check-in’ via our website using the Group Coaching private area from time to time to log your food and workouts and to hold you accountable for your choices.

Check-ins are fundamental to the delivery of the Coaching.

You agree that you will have access to Vital Fit Pro Ltd.’s website (vitalfitpro.com) which is hosted on the Kajabi platform and that you will be reasonably responsive on other modes of deliver (e.g. MyCoach App).

Your coach may ask you to provide/share the following:

Your plan for the day (including what physical activity you intend to do and an idea of the meals and snacks you plan to eat that day);
Details of the physical activity you have undertaken;
Photographs of all meals, snacks, and drinks; and
Any support you need from your coach (including details of any challenges or obstacles faced).
Details about sleep, hydration, motivation and energy levels
Your daily wins.

Failure to consistently meet these check-ins will directly inhibit your results from the program.

Calorie deficit

There is no specific dietary requirement with the Coaching and we will not provide you with any meal plans or programmes.

However, if you wish to achieve weight and/or fat loss, it is crucial that you agree to eat in a calorie deficit on a daily basis.

Consumption of alcohol

You acknowledge that the consumption of alcohol will greatly inhibit the results achieved. We do not recommend the consumption of alcohol.

Physical activity

You agree to undertake a minimum of 30 minutes of physical activities, 6 days a week (for example, walking).

Physical activity is a fundamental component to the success of the Coaching program. Failure to participate in the daily activity will directly inhibit your results from the program.

PRICE

1:1 Coaching

The price for the 1:1 Coaching will be:

£250 per month (£250) (1 monthly billed upfront / via payment plan options via Kajabi Payments)
£250 per month (£500) (2 monthly billed upfront / via payment plan options via Kajabi Payments)
£250 per month (£750) (3 months billed upfront / via payment plan options via Kajabi Payments)
£250 per month (£1500) (6 months billed upfront / via payment plan option via Kajabi Payments)

Group Coaching

The price for the three-week period of Group Coaching will be £99.

CANCELLATION AND REFUND POLICY

You can cancel any time before your Coaching begins for a full refund.

Group Coaching is not refundable after the Coaching begins.

For 1:1 Coaching, after the Coaching begins, you can cancel your contract at any time on not less than 2 weeks’ notice. You will receive a refund of the unused portion of your plan. But if you purchased the 6 month plan and wish to cancel early, you will lose any discounts associated with the 6 month plan. For example:

If you purchase a 2 month plan starting on 1 January and notify us on 1 February of your intention to cancel, your Coaching will continue until 14 February and you will receive a refund equivalent to 2 weeks (£125)
If you purchase a 3 month plan starting on 1 January and notify us on 1 February of your intention to cancel, your services will continue until 14 February and you will receive a refund equivalent to 6 weeks (£375)
If you purchase a 6 month plan starting on 1 January and notify us on 1 April of your intention to cancel, your services will continue until 14 April and you will receive a refund equivalent to 10 weeks (£500) less the £300 discount you received for purchasing the 6 month plan (a £200 refund).

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form attached as Annex 1 to these terms, but it is not obligatory.

PAYMENTS

Payments will be made via Kajabi Payments, which is built in partnership with Stripe. At our discretion, we may include integration with one or more other payment systems including without limitation Stripe, PayPal, Google Pay and Apple Pay.

OUR RIGHTS TO END THE CONTRACT

We may end the contract if you break it

We may end the contract at any time by writing to you if:

You do not make any payment to us when it is due and you still do not make payment within 3 days of us reminding you that payment is due;
You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the coaching; or
There is a change in your circumstances which means that we deem that you are no longer suitable to receive the Coaching or it is not in your medical interests for you to receive the Coaching. The decision as to whether you are suitable for Coaching or whether the Coaching is not in your medical interests rests with us and is final.

You must compensate us if you break the contract.

If we end the contract in the situations set out in the preceding paragraph then, if you are a 1:1 Coaching client, we will provide a refund as if you had cancelled the contract on 14 days’ notice in accordance with our Cancellation and Refund Policy above.

We may stop providing the Coaching

We may write to you to let you know that we are going to stop providing Coaching. We will let you know in advance of our stopping the Coaching and we will provide a refund as if you had cancelled the contract on 14 days’ notice in accordance with our Cancellation and Refund Policy above.

OUR RIGHT TO SUSPEND THE COACHING

Reasons we may suspend the Coaching

We may have to suspend the Coaching to:

Deal with technical problems or make minor technical changes;
Update the Coaching to reflect changes in relevant laws and regulatory requirements;
Make changes to the Coaching as notified by us to you.

Your rights if we suspend the Coaching.

We will contact you in advance to tell you we will be suspending the Coaching, unless the problem is urgent or an emergency. If we have to suspend the Coaching, we will adjust the price so that you do not pay for Coaching while they are suspended. You may contact us to end the contract if we suspend the services, or tell you we are going to suspend them and we will refund any sums you have paid in advance for services not provided to you in accordance with our Cancellation and Refund Policy set out above.

We may also suspend the Coaching if you do not pay

If you do not pay us for the Coaching when you are supposed to and you still do not make payment within 3 days of us reminding you that payment is due, we may suspend the Coaching until you have paid us the outstanding amounts. We will contact you to tell you we are suspending the Coaching.

OUR RIGHTS TO MAKE CHANGES

Minor changes to the contract

We may make minor changes to the Coaching delivered:

to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements, for example, to address a security threat. These changes will not affect the delivery of the coaching.

More significant changes to the coaching and these terms

In addition, we may make more significant changes to the Coaching, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any Coaching paid for but not received in accordance with our Cancellation and Refund Policy set out above.

HOW WE MAY USE YOUR PERSONAL INFORMATION

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy (included as Annex 3 to these Terms and Conditions) which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

IF THERE IS A PROBLEM WITH THE COACHING

How to tell us about problems

If you have any questions or complaints about the coaching, please contact us. You can write to us at [email protected] and Emma Scherptong at Vital Fit Pro Ltd 15 Neptune Court, Vanguard Way, Cardiff, United Kingdom, CF24 5PJ.

Summary of your legal rights

We are under a legal duty to deliver the Coaching in conformity with this contract. See the box below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights in England and Wales.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.

OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us.

We will ensure that we deliver the Coaching in accordance with these terms and by using reasonable care and skill, in compliance with commonly accepted practices and standards in the industry and in compliance with all laws and regulations in force in Wales at the time we deliver the Coaching.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for:

death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
fraud or fraudulent misrepresentation;
breach of your legal rights in relation to the Coaching including the right to receive Coaching which are as described and supplied with reasonable skill and care.

We are not responsible for delays outside our control.

If our delivery of the Coaching is affected by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. In such cases you may contact us to end the contract and receive a refund for any services you have paid for but not received.

We are not liable for business losses.

We only deliver the Coaching for private use. We will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Your statutory rights

Nothing in these terms affects your statutory rights.

Waiver

As a condition to our obligations to provide the Coaching and in consideration for our entry into this contract and the provision of the Coaching, you must sign a waiver in the form attached in Annex 2 to these Terms and Conditions. You hereby agree that the waiver is provided to us in consideration for us providing the Coaching and that we may refuse to provide the Coaching if you do not submit a signed waiver.

OTHER IMPORTANT TERMS

Copyright and confidentiality

We own, and shall remain the owners of, all intellectual property in all material provided to you as part of the Coaching, including copyright in all materials. Nothing in these Terms and Conditions shall transfer any rights to you in relation to the intellectual property in any material provided to you.

You agree that you shall not share any information relating to the Coaching with any other person, including copies of material provided to you and any intellectual property contained in any such material.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another person, company or organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Nobody else has any rights under this contract

This contract is between you and us. No other person (other than a transferee pursuant to the preceding paragraph) shall have any rights to enforce any of its terms

If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings

We are based in Wales. This contract shall be deemed made in Wales and these terms are governed by English and Welsh law. If you live in the UK or internationally, you can bring legal proceedings in respect of this contract in the courts of England or Wales. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

Annex 1: Model cancellation form

Complete and return this form only if you wish to withdraw from the contract

To Vital Fit Pro Ltd, 15 Neptune Court, Vanguard Way, Cardiff, United Kingdom, CF24 5PJ:

I hereby give notice that I cancel my contract for the supply of the Coaching service provided by Vital Fit Pro Ltd, which I ordered on [date].

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

Annex 2: Liability Waiver for Vital Fit Pro Ltd Accountability Coaching Services

In consideration for Vital Fit Pro Ltd ("Company") entering into a contract for the provision of coaching services to the undersigned client (“Client”) and other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, this Liability Waiver ("Waiver") is entered into by the Client for the benefit of Vital Fit Pro Ltd ("Company").

Nature of Services: The Client understands that the Company provides exercise accountability coaching services (“Coaching”), which may include workout planning, progress tracking, and motivational support. The Company does not provide direct physical training or medical advice.
Acknowledgment of Risks: The Client acknowledges that engaging in physical exercise carries inherent risks, including but not limited to injury, illness, and in rare cases, death. The Client understands that they are responsible for exercising within their own physical capabilities and limitations.
Health Status: The Client confirms that they have consulted with a qualified medical professional and have been cleared to participate in the exercise programs discussed during coaching. The Client agrees to inform the Company of any changes in their health status that may affect their ability to safely engage in exercise.
Voluntary Participation: The Client confirms that their participation in the coaching services is entirely voluntary and that they are under no obligation to follow any suggestions or recommendations provided during coaching sessions.
No Guarantees: The Company does not guarantee any specific results from the coaching services. The Client understands that their success depends on their own efforts, adherence to exercise plans, dietary choices, and other factors beyond the Company's control.
Limitation of Liability: To the fullest extent permitted by law, the Client agrees that the Company's liability for any claim, loss, or damage arising out of or in connection with the coaching services shall not exceed the total amount paid by the Client for the coaching services. The Company shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including but not limited to injuries sustained during exercise, lost profits, or business interruption.
Not a Substitute for Professional Advice: The Client acknowledges that the coaching services are not a substitute for professional medical, nutritional, or psychiatric advice. The Client is responsible for consulting appropriate professionals for such matters.
Safe Exercise Environment: The Client assumes full responsibility for ensuring they have a safe environment in which to exercise, whether at home, outdoors, or in a gym facility.
Exclusion of Liability: To the maximum extent permitted by law, the Client agrees that the Company, its members, directors, officers, employees, agents, sub-contractors and representatives shall not be liable for any personal injury or death arising out of or in connection with the Coaching or any related activities undertaken by the Client, whether or not such activities were recommended or discussed during coaching sessions. The Client acknowledges that they engage in any physical activities at their own risk and that the Company's role is limited to providing accountability and motivational support. This clause does not exclude liability where it would be unlawful to do so, such as in cases of death or personal injury caused by the Company’s negligence or willful misconduct.
Indemnification: Except to the extent arising from death or personal injury caused by the Company’s negligence or willful misconduct, the Client agrees to indemnify and hold harmless the Company, its members, directors, officers, employees, and agents from any claims, losses, or damages arising from the Client's participation in the Coaching or related activities.
Scope of Waiver: Notwithstanding anything to the contrary in this Waiver, nothing in this Waiver excludes the Company’s liability for willful misconduct or fraud or for death or personal injury caused by the Company’s negligence or willful misconduct.
Governing Law: This Waiver shall be governed by and construed in accordance with the laws of England and Wales.
Severability: If any provision of this Waiver is found to be unenforceable, that provision shall be modified to the minimum extent necessary to ensure its enforceability and the remaining provisions shall continue to be valid and enforceable.
Information: All information (including any personal data or health or medical information) the Client has provided to the Company is true, accurate, complete and not misleading in any respect. The Client has not failed to disclose anything which the Company ought to be aware in connection with the Coaching.

Annex 3
Privacy Policy

Our contact details

Name: Vital Fit Pro Ltd

Address: 15 Neptune Court, Vanguard Way, Cardiff, United Kingdom, CF24 5PJ

E-mail: [[email protected]]

What type of information we have

We may collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name, contact details, place of residence, sex, gender identity, relationship status and whether you have children)
Age, weight, height, diet, medical and exercise information relating to your goals and need for our services
Location
Instagram username
Any information you provide to the Kajabi platform which is shared with us under their terms and conditions of use or their privacy policy
Any other information that you provide to us in our welcome form or any other form we send to you in connection with your contract for accountability coaching
Notes (including notes taken by AI or other notetaking software) to capture discussion or action points during coaching sessions, provided that these will only be available to the coach and client via the client portal on the Kajabi platform. Your coach may also produce private notes of calls available only to the coach.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for the purpose of the development and delivery of our services to you. We may process your personal information for a number of different purposes, which are essential for us to fulfil our legal obligations, to help us deliver our services efficiently and effectively and to provide you with more relevant and personalised coaching, offers and information. In all cases we must have a reason and a legal ground for processing your personal information. Some of the most common legal grounds we rely on are briefly explained below.

Performance of a Contract:We may process your personal data for the purpose of performing under the terms of a contract to which you are a party and for us to ascertain your suitability for our services.
Legitimate Interests We may process personal data where it is necessary for our legitimate business interests, but only to the extent that they are not outweighed by your own interests or fundamental rights and freedoms. When we rely on this legal basis, if required, we will carry out a legitimate interest assessment to ensure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.
Consent: We will rely on consent where it is required, such as when we are asking you to confirm your marketing preferences or when you submit sensitive data. When we rely on consent, you will be asked to confirm that you give your permission to us to process your personal data. You have the right to withdraw your consent at any time if you no longer want to be part of the processing activity where your consent was sought.
Legal Obligation We may on occasion be under a legal obligation to obtain and disclose your personal data or may cooperate in a legal or governmental investigation. Where possible, we will notify you when processing your data due to a legal obligation; however, this may not always be possible. It is essential that we comply with our legal, regulatory, and contractual requirements, so if you object to this processing, we will not be able to provide services to you.

How Long Do We Keep Your Personal Data?

We use the following criteria to determine our retention periods: the amount, nature and sensitivity of your information, the reasons for which we collect and process your personal data, the length of time we have an ongoing relationship with you and applicable legal requirements. We will retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to comply with applicable legal, tax, or accounting requirements), when we are unable to reasonably verify your identity, or as may otherwise be required under UK GDPR or other applicable data protection laws. Additionally, we cannot delete information when it is needed for the establishment, exercise, or defence of legal claims. In this case, the information must be retained as long as needed for exercising respective potential legal claims.

When we have no ongoing business need to process your personal information, we will either delete or anonymize it. If you have questions about, or need further information concerning, our data retention periods, please send an email to us at the email address stated above.

Staying in Control of Your Information: Your Rights

If you are in the EEA or the UK , you have certain rights in relation to your personal data, including those set forth below. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, if an exception applies, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision. In some cases, we may also need you to provide us with additional information, which may include personal data, if necessary to verify your identity and the nature of your request.

Access: You can request more information about the personal data we hold about you and request a copy of such personal data.
Rectification: If you believe that any personal data, we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
Erasure: You can request that we erase some or all of your personal data from our systems.
Withdrawal of Consent: If we are processing your personal data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide consent on a case-by-case basis for the use or disclosure of certain of your personal data, if such use or disclosure is necessary to enable you to utilize some or all of our services.
Portability: You can ask for a copy of your personal data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
Objection: You can contact us to let us know that you object to the further use or disclosure of your personal data for certain purposes, such as for direct marketing purposes.
Restriction of Processing: You can ask us to restrict further processing of your personal data.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request under those circumstances.

We will respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law.

In addition, if you no longer wish to receive any marketing/promotional information that we send you, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic marketing message we send to you. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of providing our services.

Finally, you have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. If you reside in the UK, you can complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow Cheshire SK9 5AF

+44 (0) 303 123 1113

We would, however, appreciate the chance to address your concerns before you approach the ICO, so please contact us directly first.

Exercising Your Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable request to us by email at the email address stated above.

If you are accessing or using our accountability coaching services or otherwise providing personal information to us, you are agreeing and consenting to the processing of your personal information in the United Kingdom.

International customers may not have the same rights. But you should treat personal data in accordance with GDPR, including for international customers.

Vital Fit Pro

Terms and Conditions

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